Support Center

Primal Blue is committed to proving superior support services, and we are available Monday through Friday 9 AM to 6 PM Pacific Time (GMT - 8). Our standard response is typically within hours.

For our developer products, you can see online documentation at the below links:

- pbAuthorize.Net
- .Net Stats

For the fastest response time email your support issue to support@primalblue.com and include the following details:

1. Product & Version
2. Details about the issue
3. The events lead up to or caused the issue
4. If relevant, a code example
5. Any unique settings to your installation or setup
6. Any other information you feel we should know