Customer Service and Support
In addition to managing customer relationships, Ivory offers tools that
directly support your customers. With these tools your customer have a 24 hour
window looking into their relationship with your company.
| Self Service Portal |
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- Support Cases
- Invoices & Payment
- Asset Overview
- Project Tracking
- Help Documents and Product Literature
- Contracts and Terms
- Action Items
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| Help Desk |
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- Knowledge Base
- Frequently Asked Questions
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| Automation & Reporting |
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- Support Queues
- Service Metrics
- Workflow and Escalation
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